Our aim is to make the process of booking your school ski trip as straightforward as possible and we are here to support you every step of the way. We will be on hand throughout to answer any questions you may have and support you in any way we can, to make organising your next trip simple and stress free.
Your detailed quote will be included on your trip page. View images, videos and information on your resort, accommodation and the rest of your package. You will also be able to access all the documents you need to get your trip approved.
When you are ready to go we will set up your page so you can launch your trip in the same way you always have. You'll have full access to the system so you can monitor sign ups, send payment reminders and answer parents questions. The trip page becomes an interactive brochure / portal to promote your ski trip and communicate with parents securely and efficiently
Our app works on & offline and has the majority of functions of the desktop version. You want to check something whilst you are on the plane? Update the parents during your tour? Access your insurance policy? Check a passport number? No problem. All data is stored securely and GDPR compliant.
All our trips are inclusive packages based on the criteria we have discussed with you. Our enquiry framework is designed to capture as much of the information we can to deliver quality and efficiency during this stage and after sign off. You are in control, but we can help you by providing a range of useful materials and resources to help get your trip signed off and promoted to students and parents.
Every school is different and has specific requirements throughout the process of launching a trip. You will have a dedicated expert as a point of contact throughout your booking journey with us. They will keep you regularly updated with what's going on and will be on hand to answer any questions and provide whatever support you need. Consistency and effective collaboration are the key.
We are very pro-active in our approach to supporting you whilst you are travelling. Pre departure calls, 24 hour emergency contact, in resort representation, mid tour calls and True North senior management visits are all part of the agenda.
We have worked with insurers Endsleigh to build what we think is the best policy available for schools going on an overseas trip which has been bespoke to winter sports activities. In the summer of 2021 we secured additional cover related specifically to COVID-19 that increased the cover for individuals on the trip if they could not travel due to contracting the virus. When the group is away overseas the cover has always been there to deal with possible infections/ illness and injury, and CEGA (the assistance company) is known for being one of the best assistance companies within the UK - one phone call to open a case files and report an incident and they will work with you to make on going arrangements and ensure safe repatriation. Our "Travel Leader" that accompany you on your trip are well averse to the arrangements and will help you to get the right information in order for you to make the call to make the next steps as efficient as possible and to give comfort action is being taken. When you make an enquiry we can send you a complete copy of the policy which you can opt-in to any time prior to your final balance payment. For more questions regarding the policy you can speak directly to our ski experts or contact Simon Follow this link to "Our Booking Pledge" where we have summarised the cover through the eyes of a party leader/ Schools perspective.
As part of the booking process and our terms and conditions we require all groups to confirm they have adequate insurance cover to undertake the trip, which needs to include winter sports cover.
We are focused on delivering high quality snow-sports tours and place the safety and wellbeing of students and teachers at the centre of our planning. We strive to surpass the minimum requirements and those used by traditional ski tour operators as described in the True North Travel Safety Management System summary. We understand that schools will want to fully understand our safety policies and procedures before booking and we will work with you to help ensure that all the information necessary to make this important decision is made available.
we can organise inspections visits for you prior to your group trip. We understand that many of you want or have to visit resorts before taking your students and we are very happy to organise this for you. Just let us know at the point of enquiry.
We organise group inspections visits to different places each season. These are the perfect way to explore new destinations, hang out with other like minded party Leaders and spend time with the True North team.
We comply with British Standards 8848 (Overseas Ventures & Expeditions) known within the teaching and outdoor education community as the high standard of risk assessment and safety. When booking with True North you will have access to risk assessments specific to your trip.
Give us a call or send an email using the link below and we will arrange a call to discuss your requirements further