Date Stamp - 18th September 2021

Travel Guidelines - FAQ's - Covid-19

With the situation continuing to change, the information below is being constantly updated. We will periodically update/add and remove content as appropriate. A lot of this information is also available in the public domain. The date stamp represents when the page was last updated and the information is correct and current as at that time. 

See our latest blog with the news regarding the changes

Schools_guidance_Step_4_update_6_July_2021.pdf

DfE publishes key dates

Resumption of School Trips - The Department of Education updated its coronavirus operational guidance on 6th July 2021 with important information for English Schools. 

Scottish school guidance

FAQ's

We understand that you may have a number of question and concerns regarding booking guidelines, safety procedures and insurance for future travel. Our FAQ's are here to support you planning and if you cant find the answer to your question just drop us a line.

What does Opt-in mean in regards to True North travel Insurance

As part of our service we offer a travel insurance solution so everyone in your group is insured 12 weeks prior to departure until the end of your trip when you arrive at home. The policy is bespoke to True north and compiled to protect you in all areas from cancellation/ curtailment/ personal belonging/ medical etc. We know that many schools and groups have their own insurance providers, so for us its about having a product that is really good for those that don't or those that don't have specific winter sports coverage. It is also a question of price, we know our insurance isn't the cheapest, so we want you to be able to make your own decision and shop around if you choose. When you receive a quote from us for your trip, you will clearly see the cost of the insurance.

You say True North can provide travel insurance with COVID-19 cover - what is covered?

Yes we can! We have recently written a blog which outlines what is and isn't covered. We are really happy to discuss this with you in more detail. Please contact Simon or one of the team for further details

Who is True North Insurance provider?

Endsleigh Insurance is the provider of our travel insurance policy. They are specialists within the student market and they have a quality infrastructure and assistance partners. 

If a group member tested positive for Covid-19 just before departure and could no longer participate in the trip, would they receive a refund?

STOP THE PRESS!!!We would treat this like we do any other illness or predicament that prevents travel and our standard cancellation policy would apply and you should check with your insurers. We know that cancellation due to Covid-19 is a grey area at present, however the True North Travel policy supplied by Endsleigh Insurance that we have available to schools if they don't have their own, now covers pre departure cancellation due to Covid-19.
If there is no cover for pre departure cancellation due to Covid-19, then we will look at each case individually. Many groups have reserve lists to fill places if a group members drop out. If no replacement is available, then where possible we will give back any recoverable costs to the individual.  

Is it ok to start planning a trip?

The DfE has given schools the green light to book some new educational trips as long as they have ‘adequate financial protection’ in place, such as using a reputable tour operator that offers flexible COVID booking terms. When you make a booking with True North, you are financially protected through the Travel Trust Association (member no. Q9293) and for flight groups ATOL (licence holder 12017) and unlike most other school providers, your money is held in a trust account where funds are released only to pay for services for your trip.

Will our money be insured if we can no longer travel due to travel restrictions with Covid-19?

If as a tour operator we are liable for the cancellation of your trip in the first instance we will offer you the chance to reschedule and will work with you through a series of suitable options for your group.Your money is held in a trust account for the duration of your booking, so if you accept one of the postponement options your funds will remain in the account until your next travel date, where it is secure and insured. If the options are not suitable for you and if we are liable under Package Travel Regulations, then we will arrange a full refund.

 If a traveller tests positive for Covid whilst they are abroad and all students have to isolate. Will they get any money back?

In all cases, it is always best to ask your travel insurer as to what you can claim for. True North does not offer refunds or compensation for loss of ski time whilst you are on your trip. With a doctors note saying the participant is no longer able to ski due to sickness, this can be presented to the skipass company, who will reimburse the lift ticket cost for the unused days.

What would happen if students or staff had to isolate in resort past the date of the allocated return date?

We will support you and your group throughout the trip. We will always take advice and follow the local authorities recommendations and rules.If you have True North Travel Insurance (provided by Endsleigh Insurance) extended stays in regard to quarantine are covered whether you continue to stay in the same accommodation or have to move to a new accommodation and repatriation back to the UK when you are allowed to travel. For students, adult supervision is a requirement for the duration of the extended stay, whether that be a group leader or supporting teacher staying with the student for the extended stay or a parent flying out to be with their child, this is also covered by the insurance. 
If you have taken your own insurance, please check the policy carefully to ensure you have adequate cover.  

What safety measures are coach operators, Eurotunnel and ferry companies taking?

Our coach providers are all members of The Guild for British Coach Operators and CPT Associations. Instructions for safety on board coaches for schools are evolving at the moment. We will be ensuring that all our coach suppliers comply with the guidelines set out by the DfE prior to departure and will keep you informed of this. We will issue you in advance with the safety rules of the coach company taking your tour.

Eurotunnel and P&O have continued to operate throughout the pandemic and continue to update their information to travellers. Here are the links to Eurotunnel & P&O

Pre travel we will provide updates as to protocols.