With the situation continuing to change, the information below is being constantly updated. We will periodically update/add and remove content as appropriate. A lot of this information is also available in the public domain. The date stamp represents when the page was last updated and the information is correct and current as at that time.
We understand that you may have a number of question and concerns regarding booking guidelines, safety procedures and insurance for future travel. Our FAQ's are here to support you planning and if you cant find the answer to your question just drop us a line.
The DfE has given schools the green light to book some new educational trips as long as they have ‘adequate financial protection’ in place, such as using a reputable tour operator that offers flexible COVID booking terms. When you make a booking with True North, you are financially protected through the Travel Trust Association (member no. Q9293) and for flight groups ATOL (licence holder 12017) and unlike most other school providers, your money is held in a trust account where funds are released only to pay for services for your trip.
If as a tour operator we are liable for the cancellation of your trip in the first instance we will offer you the chance to reschedule and will work with you through a series of suitable options for your group.Your money is held in a trust account for the duration of your booking, so if you accept one of the postponement options your funds will remain in the account until your next travel date, where it is secure and insured. If the options are not suitable for you and if we are liable under Package Travel Regulations, then we will arrange a full refund.
In all cases, it is always best to ask your travel insurer as to what you can claim for. True North does not offer refunds or compensation for loss of ski time whilst you are on your trip. With a doctors note saying the participant is no longer able to ski due to sickness, this can be presented to the skipass company, who will reimburse the lift ticket cost for the unused days.
We will support you and your group throughout the trip. We will always take advice and follow the local authorities recommendations and rules.If you have True North Travel Insurance (provided by Endsleigh Insurance) extended stays in regard to quarantine are covered whether you continue to stay in the same accommodation or have to move to a new accommodation and repatriation back to the UK when you are allowed to travel. For students, adult supervision is a requirement for the duration of the extended stay, whether that be a group leader or supporting teacher staying with the student for the extended stay or a parent flying out to be with their child, this is also covered by the insurance.
If you have taken your own insurance, please check the policy carefully to ensure you have adequate cover.
Our coach providers are all members of The Guild for British Coach Operators and CPT Associations. Instructions for safety on board coaches for schools are evolving at the moment. We will be ensuring that all our coach suppliers comply with the guidelines set out by the DfE prior to departure and will keep you informed of this. We will issue you in advance with the safety rules of the coach company taking your tour.
Pre travel we will provide updates as to protocols.
We would treat this like we do any other illness or predicament that prevents travel and our standard cancellation policy would apply and you should check with your insurers. We know that cancellation due to Covid-19 is a grey area at present and the True North Travel policy supplied by Endsleigh Insurance that we have available to schools if they don't have their own, currently doesn't cover pre departure cancellation due to Covid-19.
If there is no cover for pre departure cancellation due to Covid-19, then we will look at each case individually. Many groups have reserve lists to fill places if a group members drop out. If no replacement is available, then where possible we will give back any recoverable costs to the individual.